Communication
From o2 to Virgin
Aug 30th
For three years I’ve written about my experience with o2 Broadband. All sickeningly positive, praising the reliability of service, speed and customer support. Because of this experience I switched my home telephone provider from BT to o2 when their home phone service began in the Spring. It was this move that heralded the beginning of the end of my love for o2. It’s a long story, one I shall attempt to condense into a few short paragraphs.
Since switching to o2 Home Phone and Broadband my connection has been terrible. Really terrible. It began almost immediately from my switch-on date of May 20th. It came in the form of many disconnections initially, to much slower speeds, dropping from 3.5mbps with reliability to 1.5mbps with disconnections as often as every 30 minutes.
Many telephone conversations have taken place between myself and o2 Broadband in the last 3 months and sadly the relationship has continued to deteriorate. Within 6 weeks they send me 2 brand new routers (o2 Wireless Box II), sent me new filters, changed the noise margin on my line to see if that would provide stability and I have had no less than 3 BT telephone engineers to my home to check and repair faults. All these engineers left my property satisfied that the issue was resolved. Only it never was.
o2 Broadband told me that once they’ve run all the tests they can on my line, they will send out a Broadband Engineer, not a telephone engineer. Last week we reached the point where the tests were completed, but the last conversation I had with them was the final straw. I was told, by a lady at o2, that I would need to have 30 disconnections an HOUR before they would send an engineer to me. Yes, 30. It was clear that with my current rate of re-syncs that they just were absolutely unwilling to do anything more than fiddle with noise margins and repeatedly talk to me like an idiot, asking “are your filters plugged into your sockets?”.
So, despite still being in contract with o2 Home Phone and Broadband until May 2011, I have signed up to Virgin Media to receive their 10MB Fibre Optic cable broadband (and TV package). I will get 3 months for £15 per month for my broadband then £20 per month thereafter. This means I’ll still be paying for an o2 Broadband service that I won’t be using, from o2. It’s not ideal since I should be receiving a service that I’m paying for, but o2 have let me down really badly and have had little choice but to seek an alternative.
As many longterm readers know, I’ve been a huge advocate of o2 Broadband the entire time I’ve been writing here. I have converted many friends, online and offline, to o2. Now I am advising to avoid like the plague. When it really matters and you have a problem, their support just aren’t prepared to send the necessary engineer to resolve the issue. Their advert about nobbling broadband niggles is now laughable. And their telephone message when calling for technical support is equally so…
Did you know that many o2 broadband connection problems can be fixed by switching your broadband box on and off?
Ah if only, o2, if only.
So, after 3 years I am finally waving goodbye to DSL with o2 Broadband and when my contract expires in May I shall also be taking my home phone needs to Virgin Media. I hope that I have a better experience with Virgin Media and that support will acknowledge and deal with problems should they occur. From what I’ve been told by friends who are already with Virgin, it seems that they do technical support very well. My installation date is Saturday 11th September.
My o2 Broadband Rating: 
AVOID AVOID AVOID
(+2 rating, 1 votes)
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Osfoora HD for iPad
Jun 7th
Weeks before my iPad arrived I downloaded several apps to get me up and running, one of which was Twitterrific for iPad. I really wanted to love the app, but there were so many features absent that I simply wasn’t enjoying the tweeting experience from my new gadget. I checked the app store daily for a replacement and on Saturday I found it in the form of Osfoora HD.
This is the Twitter app that the iPad has been waiting for. Elegantly designed and tons of features which now makes tweeting from the iPad a pleasure rather than a chore. Check out the mammoth list of Osfoora HD’s features and screenshots from the app. As you can see it’s pretty impressive. Aside from all of it’s bells and whistles, Osfoora HD is FAST, really fast.
There isn’t a huge selection of Twitter apps for the iPad in the app store at present and with no word on when we can expect the official Twitter for iPad , Osfoora HD is the nicest and most elegant way to experience Twitter on the iPad.
Osfoora HD costs £2.39 in the iTunes App Store.
Rating: 
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o2, Phone Home!
May 7th
Back in January I wrote about o2 Home Phone which was arriving in March. I’ve kept an eye on developments as I’ve been wanting to switch from my current home phone provider BT (British Telecom) for quite some time. The launch date of March was pushed back and o2 kept telling us it was coming in the Spring.
Having called o2 up a couple of days ago regarding an iPhone bolt-on, I was asked if there was anything else they could assist me with. I took the opportunity to enquire into when Home Phone was being launched. The lady told me it had launched now and put me through to the correct department to discuss it. I knew I wanted to switch so just asked there and then for my details to be taken so we could get the ball rolling.
The phone call took around 20-30 minutes, discussing the package I wanted to go on, bolt-ons and my Direct Debit details. You can also buy online if you prefer. There will be no distruption to my service while the switch is being made and I’ve been kept fully updated every step of the way via regular emails and texts letting me know the process was underway and that my switch date will be 20th May.
I chose their ‘Anytime’ package which will cost £12.50 per month and have also added on the Caller Display bolt-on which is approximately £1.75 extra per month. I am thoroughly looking forward to having my telecommunications service all under one roof with o2, with home phone, broadband and iPhone. Leaving BT after all these years is going to be one happy occasion.
If you are on o2 broadband already and are looking to sign up to their Home Phone service then do drop me a line as inviting a friend will result in both of us receiving a £20 voucher to spend at Amazon.co.uk.
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Switching to o2 iPhone Simplicity
Mar 9th
Today my 18 month iPhone 3G contract with o2 came to an end. For a few months I’ve heard some fellow o2-iPhone friends talk about moving to an iPhone Simplicity tariff with a 30-day rolling contract, leaving them free and single to sign a new contract when the newest and shiniest iPhone hits the streets, possibly in the summer.
So, looking to save myself £10 a month, I called o2 today and switched from iPhone 30 (£30 per month) which gave me 75 mins/125 texts, to iPhone Simplicity 20 (£20 per month) which gives you…
- 300 mins
- Unlimited texts
- Unlimited data and wifi
- Visual Voicemail
The phonecall to 2302 from my iPhone took just a few minutes. Shortly after making the switch I checked Visual Voicemail on my iPhone which was showing as ‘Currently Unavailable’. I assumed that this feature wasn’t available on iPhone Simplicity until a few friends confirmed that it was. 3G was also failing on my iPhone, so I called o2 again and spoke with a girl who really confused matters.
I was told to change the network settings on my iPhone so that I could get 3G and MMS. She also repeatedly insisted that Visual Voicemail does not come with the iPhone Simplicity tariffs. However, it appears she was confusing regular Simplicity with iPhone Simplicity, so there was no need to alter any settings on my phone. I can confirm that you DO get Visual Voicemail on iPhone Simplicity and there is no need to manually change any network settings. Simply reboot your iPhone once you’ve moved to iPhone Simplicity which will bring back 3G and all your current data settings will work correctly without any amendment.
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o2 Home Phone
Jan 16th
Whilst on the phone to o2 a couple of months ago to change my Broadband payment details, the chap asked me if I needed help with anything else. I said everything was fine and that I was so happy with o2 that I wish they did a home phone, enabling me to move away from BT and use o2 for everything: mobile, broadband and home phone. He said that they were looking into doing that, but I didn’t give it much thought until yesterday when I discovered that o2 are launching their Home Phone in March.
I’m absolutely delighted with this news. Being able to finally move away from BT is a dream come true, whom I pay in excess of £100 per quarter to for my home phone. With o2 I will pay just £20 per month for Home Phone *and* Broadband – a saving of £40 per quarter. They have two packages available, ‘Evening & Weekend’ for £9.50 per month and ‘Anytime’ for £12.50 per month – both package prices include line rental. I am opting for the latter as it gives me unlimited calls to UK landlines at any time. So, that together with the £7.50 per month I pay for o2 Broadband I will be paying just £20 per month. You can see details on the tariffs at this page and also register your interest, here.
Roll on March. It’s going to be a very sweet day when I can smile and wave bye bye to BT.
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Festive Gifts and Survival Kits
Dec 21st
Thanks to severe back pain for the past 10 days, I haven’t had the opportunity to get a post out about festive gifts sooner than this. So the ones I’m about to recommend for the geek in your life won’t arrive in time for the big day, but we all love a New Year surprise, don’t we?
iPhone App Coasters
www.iphoneappscoasters.com (not taking any more orders currently)
Rating:
I ordered a set of these at the end of November as a surprise gift for a friend. A week later I received the news that they wouldn’t be shipped in time for Christmas so a replacement gift was ordered. Less than a week after that, they arrived unexpectedly. So, they became a me-to-me gift.
The cost of a set of six was just £12.99 plus postage and packing, which in total came to around £15. The quality of the images on the coasters are very good and they’re also very well made, with cork backing. Having seen similar coasters in the US for double the price, these are well worth it and the perfect gift for any iPhone fan.
Twitter Mousepad
I currently can’t give a rating on this item as I’m still waiting to take delivery, since I only ordered about 10 days ago. But, as a Twitter addict I am so looking forward to having my Magic Mouse glide across it. I’ll give a full review upon receiving mine, but if you are someone you know/love is a Twitterer then they’ll love this. Facebook mousepads are also available and pretty much everything that Meninos sell is Geek Paradise. The Twitter Mousepad cost approximately £12.50 with shipping which is bargainous.
Throwboy Pillows
Throwboy.com
Rating:
I wrote about Throwboy Pillows earlier in the year – you can see my review here.
These are perfect gifts not only for the Mac Geek, but now they have a bigger selection to choose from including RSS and Chat Pillows, so every geek is catered for. They’re fantastic quality, great to snuggle up with or have on display. Priced at $29 each (+ $8 shipping to the UK).
Now we’ve covered the hardware, what about some great software for your computer and particularly the iPhone to keep you entertained when festivities are over?
CameraBag Desktop for Mac and PC
NeverCenter.com
Rating:
I reviewed CameraBag Desktop a couple of months ago – full review. It’s making my recommendations list again because originally I gave it a 3/5 rating due to no trial period being initially available, so it was somewhat a blind purchase. However, having used it frequently in recent months I have no regrets about purchasing it. Here’s a couple of photos I’ve taken recently and edited in CameraBag Desktop.
CameraBag is also available for the iPhone and is one of my favourite photo editing apps.
Ramp Champ
RampChamp.com | iTunes: £1.19
Rating:
RampChamp is one of the most addictive games I have played on the iPhone – combining great game play with beautiful design. Recently they released a free festive ramp called North Pole which you can download within the app by going to to the add-on tab. After you’ve knocked over fun and colourful characters and objects with the 9 balls you are allocated for each game, you can redeem your tickets for prizes and loot.
I’d have given a full 5 stars to Ramp Champ in my rating if the application was a little more stable. Even after recent updates the app still crashes my iPhone occasionally which is a little frustrating when all you want to do is throw balls at the freaky characters in the Clown Town Ramp! Once these little issues are addressed then it’ll get full marks from me.
Doodle Jump
iTunes: 59p
Rating:
Having read the rave reviews, I decided to download this app last week. The warning was that it was insanely addictive. A bold statement, one that it definitely lives up to. The aim is to get the Doodle Monster to jump onto each platform and basically go as far as you can, with springs, trampolines and rocket packs assisting you on some of the platforms you land on. The newest update gives it a snow-mode so it’s fun and festive at the same time.
Outside
Outsideapp.com | iTunes: £1.79
Rating:
The standard Weather app on the iPhone is okay, but it’s a bit limited and a bit boring. I’ve searched for a while for a replacement weather app and last night I found it, Outside in the App Store. Not only is this a very polished and elegant application that uses GPS to find your exact location but it also comes with Push Notifications which will tell you what you want to know, when you want to know it such as when the temperature drops below a number you set, when rain is forecast and more.
You will receive 4 weeks worth of free push notifications and if you want to subscribe for longer then it will cost just 59p for 90 days worth. This has instantly replaced Weather.app on my home screen and seems to be pretty accurate so far.
American Greetings eCards
iTunes: Free
Rating:
If, like me, you are a little behind on posting out cards this year by the deadline, then you might be wanting to send an eCard to a friend to wish them a Merry Christmas or Happy New Year. American Greetings eCards has a bunch of categories to choose from and you can even build your own card and e-mail it to a friend.
WhatsApp.com | iTunes: 59p
Rating:
This is an app that is definitely up there on my Festive Survival Kit list. I can’t speak highly enough about this one which just keeps on raising the bar with every update it releases. If you have an iPhone and your contacts have an iPhone then this will replace SMS for you. I wrote a review of it a couple of months ago, but recently it has received some extra features which make this a must-have for your iPhone.
Version 2.3 brought us the ability to send pictures, video (for the 3GS users) and voice memos to others with the application. I use WhatsApp to keep in touch with several of my iPhone using friends and this is particularly useful when one of them is overseas. Sending an SMS/MMS to him would cost me money via the data network. However, with WhatsApp it’s absolutely free. Fantastic application to keep you in touch with friends over the festive period.
So, that about concludes my must-haves for this Festive Season. Wishing you all a very Merry Christmas!
(No Ratings Yet) Loading ...WhatsApp Messenger for iPhone
Oct 25th
I’ve been trying to find the perfect push notification iPhone-2-iPhone messaging solution. An app that falls between instant messaging and SMS, without the cost of SMS. The two top ones on the App Store are Ping! and WhatsApp. I reviewed Ping! recently, but I just had to try out WhatsApp to see how it compared.
WhatsApp differs from Ping! in that it uses your phone number and your contact list rather than a PIN/username, so there’s no signing up or having to pass a username onto friends – and no need to add new contacts – your whole iPhone contact list is available within the app. If you have friends with an iPhone then all they need to do is download WhatsApp [iTunes link] which is currently absolutely free, then when you open the app you’ll see which of your contacts already have the app installed by looking through the Favourites list. You also have the option to send an invite to your other friends so they can download the app and interact with you.
The advantage WhatsApp has over Ping!, for me, is the timestamps are correct. You’d have to take a guess when a contact had sent you a Ping! message as the timestamps would read whatever they wanted at any given time. The UI in WhatsApp is also far more attractive than Ping! – and the icon is a lot prettier. That matters. On sending a message you get a little notification tone, much like in the default SMS app on the iPhone. You can also see when one of your contacts is online and composing a reply – ‘typing’ will be displayed under their name at the top of the messaging window.
In WhatsApp you can set a status from the ones given as default such as Available, Sleeping, Busy, In a Meeting and many more, or you can create your own such as ‘iPhone docked and charging’ – a status which indicates that I am unable to reply right away…and something I find myself using a lot! In the settings you can switch status notifications on so that you will get an instant push notification when one of your contacts changes their WhatsApp status.
I can see many people using Ping! alongside WhatsApp. Ping! is the better alternative for chatting to online friends who perhaps you don’t feel comfortable about giving your phone number to, but WhatsApp is probably more suited to those that you do know and trust enough to share your vCard with.
WhatsApp is currently free so there’s no excuse for you and your iPhone friends not to check this one out.
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(No Ratings Yet) Loading ...The best just got better!
Oct 10th
Tweetie 2 (iTunes) was released to the App Store last night, shortly after developer Loren Brichter announced to the masses on Twitter that it had been approved. The buzz about it on Twitter felt very similar to that which accompanies the release of a brand new Apple product. It was THAT good.
After I wrote a little about Tweetie 2 a couple of weeks ago, I read some pre-release reviews which confirmed that there were no themes in Tweetie 2, just the one simple theme. I wasn’t entirely sure how I was going to feel about that as Chat Bubbles has been my theme of choice since day one. I didn’t like the thought of having that taken away from me. But, the list of features kept my interest fully there, so I wasn’t going to pass judgement until I had the app infront of me.
Let’s just say I’m now thinking “Chat Bubbles? What Chat Bubbles?”. The simple clean white theme is gorgeous. Simplicity and absolute elegance. The screengrabs of the theme don’t do it justice. See it on your iPhone and you’ll feel the love. I have barely put my iPhone down since I bought Tweetie 2 last night. There’s features I haven’t touched yet – still so much more to play with which is what I love in an iPhone app. Having everything there and fully functional, but still managing to find something even more cool on closer inspection.
My favourite bits of Tweetie 2 so far are the “pull down to refresh” feature which gives that satisfying little pop sound when it’s done, threaded conversations and the little blue neon markers underneath unread tweets, @’s and DM’s. The ‘nearby’ feature is also particularly beautiful. I’m also a huge fan of the new simple silver icon. I think, like the application behind it, it’s simple and elegent. It sits on the opposite side of the same row as my Camera app on my iPhone’s home screen – and looks right at home there.
Rather than do a full review of every feature, I am going to hand you over to the Cult Of Mac who have done a sterling job on that front. One more thing I will say, however, this is worth £1.79 ten times over. I seriously do mean that. I believe fully in supporting developers when they create beautiful applications like this which change the way I use my iPhone and Twitter on a daily basis. £1.79 just doesn’t even begin to cover my appreciation.
Rating:
Tweetie 2 – iTunes [£1.79/$2.99]
(No Ratings Yet) Loading ...Ping!
Sep 29th
Yesterday I downloaded a messaging application called Ping! from the app store, following a recommendation by a friend. Earlier in the day I had been looking at WhatsApp, but since I wasn’t too keen on sharing my phone number with online friends, I gave Ping! a whirl.
Above is a shot of a section of my iPhone home screen. As you can see, Ping! is there. My home screen is reserved for my favourite and most opened apps only. You can see where this review is going.
Ping! is an iPhone to iPhone messaging app, oh and the iPod touch. A cross between IM and SMS. Unlike the latter, it doesn’t incur any additional carrier charges. It works over wifi and 3G on the iPhone and wifi only on the iPod touch. A friend sent me a Ping! notification via GPRS yesterday. Worked a charm. Ping! works with push notifications so that messages can be delivered anywhere in the world, instantly.
The great thing about Ping! is you don’t have to share your phone number with anyone. Once you’ve downloaded the app you simply pick an ID (choose carefully, this can’t be changed currently) then tell your iPhone/iPod touch using friends about the app and once they install it you can send messages to eachother for free.
One of the refreshing things about this app is it’s unique notification tone. A lot of apps out there use the default text messaging sound which can cause confusion, but Ping! gives us a lovely “ping ping” sound which I have recorded especially for you to sample, here…
I’ve been messaging a few of my iPhone using friends over the past 24 hours and it’s a great way to keep in touch or just send a reminder to eachother. Nicky notified me via Ping! when the news about Tweetie 2 broke, since I wasn’t going to be at the computer, so as soon as I heard my Ping! I knew he was bringing good news.
I wouldn’t say the app was perfect just yet, but I expect future updates will change that. I had a couple of app crashes when deleting a typo and the timestamps aren’t reliable. But, all the time I was using it, the server status remained green and OK. There appears to be a character limit per message but at the moment I’m not entirely sure what that is. I sent a message more than around 200 characters to a friend last night but was told it got cut off at a certain point. I’ve e-mailed the Ping! developer to ask what the maximum character limit is and I’ll report back once I get a response. So, to be on the safe side don’t natter for too long, like me 
[UPDATE]
The character limit per message is 150. In the absence of a character counter within the app, you’ll have to rely on guesswork. I hope we can expect a character counter in a future update.
Overall I am absolutely and totally impressed with Ping! It’s currently free for a limited time only, so head over to the app store and grab it today.
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(No Ratings Yet) Loading ...Manage Multiple Gmail accounts with Notify
Aug 23rd
For a year or two I have been using Gmail’s Notifier app on my Mac to keep a check on new mail. It sat in my menu bar and would give me a Growl notification when new mail was awaiting me. Now I’ve found another menu bar app that does the same thing, but oh so nicer.
Notify is a beautiful free app that sits in your menu bar and auto-checks your mail accounts as often every 1 minute or up to 15 minutes. Notify also has Growl Integration and will handle up to four Gmail accounts, unlike many others out there.
This has completely replaced Google’s official Gmail notifier for me. Elegant and beautiful, Notify feels right at home on the Mac.
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